Privacy Policy
Effective:
This notice explains how Poh Heng Crane Sdn Bhd ("we", "us") collects, uses, discloses and protects your personal data, as required by the Personal Data Protection Act 2010 ("the Act"). It applies to personal data we collect through pohhengcrane.com, our enquiry forms, and when you contact us by phone, WhatsApp or email.
This notice is provided in English and Bahasa Malaysia. If there is any inconsistency between the two versions, the English version prevails.
1. Personal data we collect
- Details you give us in our enquiry forms: your name, company name, phone number, project location and the project description you write.
- Details you give us when you call, WhatsApp or email us, such as your name, contact details, site address and information about your lifting job.
- Technical data when you use our website: your IP address, which our website and hosting provider use to deliver pages and to protect our forms from abuse, and anonymous, aggregated usage statistics such as pages viewed, the referring website, device type and country. Our website does not set advertising or tracking cookies.
We do not ask for sensitive personal data (such as health information, religious beliefs or political opinions). Please do not include it in your messages.
2. Where we get it
Directly from you, or from a person who contacts us on your behalf, such as a colleague or main contractor arranging the job.
3. Why we use it
- To respond to your enquiry and contact you about it.
- To prepare quotations, call surveys, site surveys and lifting plans.
- To schedule, carry out and invoice crane rental and lifting work.
- To keep business, accounting and safety records required by law.
- To protect our website and forms from spam and misuse, and to understand how the website is used so we can improve it.
- To comply with legal obligations and requests from regulators or authorities.
We will not use your personal data for marketing unless you have agreed to it, and you can ask us to stop at any time.
4. Who we disclose it to
- Our staff, crane operators and lifting supervisors who handle your job.
- Service providers who help us run our website, receive form submissions and manage communications. They may only use your data to provide those services to us.
- Government agencies, regulators (such as DOSH/JKKP) or other authorities, where required for a job or by law.
- Our professional advisers, such as accountants, auditors and lawyers.
- A buyer or successor of our business, if the business is sold or restructured.
We do not sell your personal data.
5. Do you have to give it to us?
Supplying personal data is voluntary. The fields marked as required on our forms are needed for us to reply. If you do not provide them, we may not be able to respond to your enquiry or give you a quotation. You can also contact us by phone or WhatsApp instead.
6. How we protect it
We take practical steps to protect personal data from loss, misuse, unauthorised access, modification or disclosure. These include sending website data over encrypted connections (HTTPS), limiting access to staff who need it, and screening our forms for abuse.
If a personal data breach occurs, we will notify the Personal Data Protection Commissioner and affected individuals as required by law.
7. How long we keep it
We keep personal data only for as long as it is needed for the purposes above. Records relating to jobs we carry out are kept for the period the law requires for business, tax and safety records. When personal data is no longer needed, we delete or destroy it securely.
8. Keeping it accurate
We take reasonable steps to make sure your personal data is accurate, complete, not misleading and up to date. Please let us know if your details change.
9. Your rights
Under the Act, you may:
- Request access to the personal data we hold about you.
- Request correction of personal data that is inaccurate, incomplete, misleading or out of date.
- Withdraw your consent to our processing of your personal data.
- Ask us to stop, or not to begin, processing your personal data for direct marketing.
- Ask us to transmit your personal data to another data controller, where technically feasible.
To exercise any of these rights, contact us using the details below. We will respond within the time set by the Act (21 days for access and correction requests). We may need to verify your identity, and may charge a fee for access requests as permitted by the Act. If you withdraw consent, we may no longer be able to provide our services to you.
10. Third-party services
Our contact page shows an embedded Google Map, and our website links to Facebook and WhatsApp. These services are run by third parties and may collect data under their own privacy policies.
11. Contact us
For any question, request or complaint about your personal data, contact:
- Company
- Poh Heng Crane Sdn Bhd (201701032996 (1247167-D))
- Address
- No. 30, Jalan Angsana SD2/2E, Bandar Sri Damansara, 52200 Kuala Lumpur
- Phone
- +6012 399 6147
- pohhengcrane@gmail.com
12. Complaints
If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commissioner (Jabatan Perlindungan Data Peribadi).
13. Changes to this notice
We may update this notice from time to time. The latest version will always be published on this page with its effective date.